DRESSY® KIDZ: Frequently Asked Questions (FAQ)
Thank you for choosing us for your purchase!
You may also find it important to know that our full range of ‘Consumer Friendly’ certified Terms&Conditions, which you can view in the main menu, covers all the legal provisions on the topics listed below!
TECHNICAL QUESTIONS/WEBSHOP USAGE:
How can I order from DRESSY® KIDZ weshop?
...On the home page you can start the shopping process in several ways
...By clicking on any menu item, banner, brand bar or even the category image click on the 'Filter' icon
...Using 'Filter' you can select the appropriate gender, size, quality category, product type. These can be the basic filters
...Select the product you want to buy and add it to the cart. Here you can continue shopping or proceed to checkout
...Click on 'Proceed to checkout' and enter your billing, shipping and payment details
...To finalise your order you must accept the 'Terms and Conditions' and click on 'Place an order'
I can't filter the products on the big main page banners according to my needs...
...The banners and brand offers are just a taste and are about keyword searches. These images are not linked to the filtering function. If you want to set up this search, use the 'Filter' icons at the top
...In addition to the 'Filter' icon, the 'Exclusive Brands', 'Baby, 'Kids', 'Teen' and 'Specials' menu items now have a detailed filter function!
How can I find a product in a particular 'Product Category'?
...Under the 'Brand' bar you will find the icons of each product category
...Click on it and you will see the products: boys and girls mixed, all colours and sizes
...All our banners except the samples can be further filtered by clicking on the 'Filter' icon', including categories and brand names!
...If you click on the 'Filter' icon you will see that there is a green tick next to 'Product type' for example. This means that the filter for that product category is active. You can also change your filtering within this category, since a category contains several product types. You can tick or untick these in the filter! Now you just have to use the additional filtering options such as: gender, size, quality, season, colour, maybe fairy tale hero, brand.
...Of course you don't have to select all the filtering criteria! In our opinion, the most relevant ones are: gender, size, quality!
...Feel free to use the filtering options that are important to you!
I can't filter by sample, is it possible?
...The sample filter has not been developed yet. In the meantime, you can enter the name of the sample in the 'Search' field and select it from the results list.
Search by keyword...no results!
...When you search by keyword, a drop-down menu offers you all the results, from which you can choose a product.
...This filter is still under development!
CUSTOMER CARE RELATED QUESTIONS:
How can I contact Customer Service?
...You can reach our Customer Service staff orders@dressykidz.com by email and by phone on +36 70 675 7300 during working hours, Monday to Friday from 9a.m.to 3p.m.!
How long will it take to receive a reply to my email?
...Our staff Workdays from 9a.m.to 3p.m. answers incoming messages and phone enquiries.
...Call us if you have an urgent question!
...If our Customer Service is busy, we will call you back as soon as possible!
Can I meet you in DRESSY® KIDZ stores?
...We don't have a shop at the moment, only online shopping is available.
...This way we can keep the prices of our products at the lowest possible level, without having to pay extra rent for shop premises and sales staff! It's also better for our customers!
...We are looking for franchise partners! Existing clothing stores can join the programme, so we hope you will soon be able to meet us on store platforms!
CARRIER RELATED QUESTIONS:
How often do you mail?
...Our staff will deliver your parcel to GLS Courier every working day!
...If your order arrives by noon on the given day and we have free packaging capacity, we will dispatch your parcel the same day!
...If your order is urgent, please call us on the following phone number during working hours from 9a.m.to 3p.m. on +36 70 675 7300
Can I pick up my parcel in person?
...You can pick up your order in person (free of charge), Monday-Friday from 8.30 a.m. to 3.30 p.m. at the DRESSY® KIDZ pick-up point: 3rd district of Budapest, 8 Csikós street.
How long will it take for my order to arrive?
...All our products are in stock, your order will be delivered within 1-3 working days from the time you place your order.
...We ship every Monday! Orders received by noon are usually dispatched the same day.
...If your order is urgent, please call our Customer Service on the following phone number during working hours from 9a.m.to 3p.m. on +36 70 675 7300
How much is the delivery?
...Free delivery in Hungary for orders over 15,000 HUF!
...Collection is also possible free of charge at the DRESSY® KIDZ pick-up point: 3rd district of Budapest, 8 Csikós street
...GLS home delivery by prepayment or online payment by credit card for orders under 15,000 HUF is 1,199 HUF
...GLS product exchange, return, re-delivery: 1,990 HUF
How much does shipping cost for multiple products or multiple orders?
...For multiple products or multiple orders, where products are sent in one package, we will only charge you once for shipping according to the price list!
...If you place multiple orders, since the paid order can no longer be extended, you will have to indicate personal pick-up for your next orders, so we can send you in one package.
...Please note: we usually dispatch orders received by noon on the same day, so we cannot combine your parcels.
...We cannot refund the shipping fee already paid if the basket value of the combined parcels exceeds 15,000 HUF, but you can of course buy them back next time. To do this, please contact our Customer Service by email (*).
Free shipping...How can I reach you?
... For orders over 15,000 HUF in Hungary we pay the shipping costs!
Can I order with 'cash on delivery'?
...Unfortunately, cash on delivery is not available in our webshop, as only debit/credit card payment is possible at our couriers and at the parcel machines!
...We believe that by offering free or low-cost shipping, secure credit card payment and bank transfer, we can save our customers from extra costs.
...We offer a completely secure and legally compliant way to pay by credit card in our webshop, so you can pay by credit card with confidence.
...In our 'Payment Information' section you will find more information to check your secure payment!
When will my parcel arrive?
...Once you have placed your order, our team will keep you informed by email about the status of your order, including when we have delivered your parcel to the courier.
...Your parcel will usually be dispatched the next day of your order, but orders received before noon on the day of your order may be dispatched the same day.
...After that the courier service will inform you about the arrival of your parcel, which usually takes 1-2 days!
...On the morning of the day of delivery, an SMS will be sent with the courier's phone number and a time window of a few hours to specify the expected delivery time.
I would like to receive my order later. Is this possible?
...Yes, it is possible. After you have paid for your order, please send us an email to our customer service staff at orders@dressykidz.com with a reference to your order number, with the date you would like your parcel to be dispatched.
...Delivery as requested will take 1-2 days from dispatch for the courier service, you should calculate this!**
I can't pick up my parcel on the specified date, what should I do?
...You will find the courier's phone number in the SMS you receive on the day of delivery, please contact him/her to reschedule.
...They usually try to deliver the parcel twice before they bring it back to us.
...If you are stuck, please feel free to call our Customer Service, we will be happy to help you! Contact us during working hours from 9a.m.to 3p.m. on +36 70 675 7300
My parcel arrived damaged, what should I do?
...If you have not yet picked up the parcel from the courier, but you consider that the products are not damaged, feel free to pick it up, but be sure to make a report with the courier before you pick it up! This will acknowledge the delivery error to the courier company!
...If you think the products may be damaged in the package, do not take the package, it will be returned to us and we will check it! Be sure to file a report with the courier, as the shipping fee will be waived!
...If the product is damaged but we still have it in stock, we will replace the faulty one and resend your package anyway.
...If it's a one-piece product, we'll call you for more details!...Please be sure to report the problem to us at orders@dressykidz.com so we can take action!
PRODUCTS AND SIZE RELATED QUESTIONS:
Are the products in stock?
...Yes, all our products are in stock, we can deliver immediately.
...We do not have hidden 3-5 days stock arrivals, you can be sure of that!
...Your package will be dispatched the next day at the latest after your order is placed and payment received, and delivery will take 1-2 days. Unfortunately, weekends and holidays do not count!
...Our couriers will endeavour to dispatch all orders received by midday on working days on the same day if we have free packaging capacity
How often are new products added to the webshop?
...Our product range is updated every working day, adding thousands of products every week!
...It's important to know that the most special products sell out quickly, so it's worth browsing our site several times a week!
I don't know which size to choose, where can I find help?
...For our products you will always find the EU sizing, which is the Hungarian size standard too.
...We cannot provide a general size chart due to the large number of different brands. However...
...For most of our products you will find automatic sizing in the photos, which is mm-accurate! So you can be sure that our sizing is accurate even for used clothes!
...As we have only recently introduced automatic sizing, you may find that you have products where no cm sizing has been introduced yet. In this case, if you know the brand and you know exactly which size is the right one, feel free to choose it!
...In our experience there is not a big difference between the same sizes (0,5-1,5 cm) of each brand, but we know that this can often be critical for children's clothes! Our colleagues will be happy to help you with extra measurements!
...Please send your request with the link of the product and the size you have chosen to orders@dressykidz.com, our staff will reply to you within a few hours. In the meantime, feel free to add the product to your cart so that we can secure it for you, as the contents of your cart will be deleted after only 24 hours!
PAYMENTS RELATED QUESTIONS:
What payment methods are available at DRESSY® KIDZ?
...For delivery and personal pick-up, you can pay (in advance) by Online Credit Card Payment and Bank Transfer
...For Bank Transfer, you can pay the purchase price of the product(s) and the delivery fee (if included) within one working day to our bank account at ERSTE BANK: 11600006-00000001-96407843. When you place your order, we will also send you an email with the details!
...In the note field, please include your email address so that we can identify your order!
...Cash payment is only available for personal pick-up at the DRESSY® KIDZ pick-up point: 3rd district of Budapest, 8 Csikós street
I received the invoice today, but my order has not arrived yet!
...The electronic invoice will be sent to you by our automated system within a few hours after the order is placed.
...Your parcel will no longer contain a printed invoice, protecting the environment!
I would like to request an invoice for a company, is it possible?
...If you are requesting a company invoice or if your order is counted as workwear, please enter your company details in the billing details.
...After that, all you have to do is print or email the invoice to your accountant.
I entered the wrong billing address, can it be corrected?
..If you entered the wrong billing information, no problem! Please report the problem to our Customer Service at orders@dressykidz.com, and we will be happy to resend it to you!
...We can cancel and reissue invoices only in the month of invoice date and within 5 working days!
I can't find/deleted the invoice in/out of my inbox...
...If you can't find the invoice you received from us, you should first check your 'Spam' folder and for future mail you receive from us add it to your ‘'Safe Email Sender' list.
...If our email hasn't arrived or you accidentally deleted the email permanently (it's not in the ‘Deleted messages’ folder either), no problem! Report the problem to our Customer Support at orders@dressykidz.com, we'll be happy to resend it!
ORDER RELATED QUESTIONS:
I have already placed my order, but I would like to add more products to my order, how can I do that?
...If your parcel has not yet been dispatched, feel free to place another order by selecting 'Personal delivery', so that the postage will not be charged
...Our staff will see that you have 2 orders and they will both be sent in one parcel.
...In this case, our automated system will generate two separate invoices for you for the two orders!
...If your first order has already been dispatched, we will unfortunately not be able to add your new order, but you can place your order again!
I have chosen a wrong size/I would like to exchange a product in my closed order...
...If you have chosen the wrong size or wish to exchange a product in your closed order, please email our Customer Service team as soon as possible at orders@dressykidz.com with reference to your order number and the article number of the problematic product, the correct size or another product.
...It is important to note that your order placed by noon on the day in question may be "posted" the same day!
I received a wrong product, what can I do?
...It's important to know that each garment is checked several times during the processing process and before dispatch.
...we also make a video of the packaging showing the products.
...Our few faulty products are available for purchase in the 'New, faulty' and 'Used, faulty' categories at a reduced price in our webshop.
...You should check if the product is not from these categories!
...However, if despite the above you find any defects, we are very sorry for the inconvenience!
...Please be sure to contact our Customer Service at one of our contact details so that we can rectify the problem!
...You can contact us at orders@dressykidz.com** or during working hours from 9a.m to 3.p.m. on +36 70 675 7300!
RETURNS RELATED QUESTIONS:
The size of the clothes/shoes is not right, can I exchange or return the products?
...Yes, of course we can exchange the product, feel free to send it back to us.
...The cost of returning the product is always paid by the Buyer.
...You have 14 calendar days from the date of receipt to return the product!
...If you do not request an exchange, the price of the product will be refunded to the requested account number on the working day after the package is returned to you.
I changed my mind, I would like to cancel my order. What can I do?
...Please cancel your order by noon the day after you place your order, as it will almost certainly be at the courier after that!
...You can contact us at orders@dressykidz.com or during working hours from 9a.m to 3.p.m. on +36 70 675 7300!
...If your parcel is already with the courier, we can unfortunately no longer cancel your order! In this case, do not collect the parcel, you can refuse it at the courier. In this case we will not be able to refund you the shipping costs the day after the parcel is returned, only the price of the products, as the service provider has fulfilled its obligations!**
I have not received a confirmation email, what could be the problem?
...It could be that you accidentally misspelled your email address and therefore didn't receive a confirmation, or it could be that your order didn't arrive due to a technical problem.
...If you haven't received a confirmation, please contact us as soon as possible so we can check what the problem is and help you quickly!
...You can contact us at orders@dressykidz.comor during working hours from 9a.m to 3.p.m. on +36 70 675 7300!
Can I exchange underwear, tights?
...New tights, socks and underwear (panties, underpants, boxers, bras, etc.) only in unopened packaging can be returned or exchanged as they are considered hygiene products!
... If you have ordered a new, unlabelled or unlabelled one-piece product that was purchased by us without manufacturer's packaging and therefore has a lower price, we cannot take back or exchange it . We cannot send these items as new to another customer!
...We cannot exchange or refund products in these categories that have been returned in a damaged condition! The product is still your property, which you can pick up in person at our webshop address on working days or we will include it in your next order (please be sure to inform our colleagues about this)!
...We can take back products bought in used categories, as the buyer will buy with this in mind, as you did!**
What address should I return the products to?
...Please post products in protective packaging to the following address or bring them in person on working days between 9a.m. and 3p.m. to our pick-up point: DRESSY® KIDZ 1033., 3rd district of Budapest, 8 Csikós street.
LOYALTY PROGRAM RELATED QUESTIONS:
Available loyalty program at DRESSY® KIDZ?
...Our loyalty program is currently under development.
...But don't worry, as soon as we have it ready, we will retroactively apply it to all your previous orders placed in 2025 if your purchases comply with the program rules!
NEWSLETTER/PUBLIC MEDIA CONTACT:
Where can I subscribe to the newsletter?
Newsletter subscribers can get first-hand information about our latest news, promotions, special offers!
...If you haven't already done so, feel free to subscribe yourself via the ‘Subscribe to Newsletter’ menu on the menu or the pop-up window on the main page.
...No obligation, can be cancelled at any time!
I really like the products ordered from DRESSY® KIDZ! Where can I find out about new products in the future?
...Join our Facebook page followers to be informed about our daily updated product range, news, news, promotions!
